In all operational areas, particularly guest rooms, the branded hotel guest experience improves year over year Staff service satisfaction among first-time guests at the hotel improved by 26 points ...

Concept image for illustration of Key Customer Assessment Indicator or KPI. The CEO took the stage as the first PowerPoint slide appeared on the giant screen. "I am happy to announce we just received ...

Chelle Neff is the founder of Urban Betty and has been a leader in creating innovative practices in the salon industry since 2005. In highly competitive industries such as salons, delivering ...

It’s a simple question, but it’s at the crux of one of the most important measures of customer happiness. And over the last two years, data shows that customer satisfaction, as a whole, is trending ...

Hospitality is all about anticipating guest needs, responding with care, and leaving a lasting impression. But in 2025, that no longer happens just at the front desk or in the lobby. In fact, it ...

Are your guests leaving fewer reviews than you expect? Here are 4 ways for hoteliers to get more feedback from guests. Before making a buying decision, most of us are looking for opinions and ...

Ten lost customers. That's nearly $30,000 walking out the door, according to Zack Oates, founder of guest feedback program Ovation. But what if you could not only stop the bleeding, but turn ...

There is no debate that guest feedback is a critical aspect in improving operations and staffing activity as well as driving stronger customer loyalty and customer engagement. But not every restaurant ...

IntroductionOne of the things I have been working on recently is 'customer voice analysis.' For example, consider the feedback: 'I want to claim benefits, but I don't know what documents are required.

Most restaurants would tell you that guest feedback is important, but as the industry has evolved, for many multi-unit restaurant operators, the available tools for gathering this crucial data have ...