Top 14 free web-based help desk software & ticketing systems
Nov 17, 2025 · HubSpot's Free Help Desk and Ticketing Software is a unified help desk dashboard where all customer requests are stored. That lets the entire team easily track, prioritize, and manage …
Help Desk Support: What It Is & 10 Best Software Examples
Aug 15, 2022 · In this post, we'll cover the nuts and bolts of what makes a help desk, explain how help desk support works, and share some top help desk examples that might be a good fit for your …
AI Ticketing: Your Not-So-Secret Weapon for Customer Service
Nov 21, 2024 · Get Started with HubSpot's Help Desk Software for Free But when I started to explore ticketing about a year ago to streamline traffic management for my projects and those of some of my …
9 Ways You Can Use AI to Improve Help Desk Management
Nov 6, 2023 · In this post, I'll explain 9 different ways that you can use AI to enhance your help desk management and take your customer support to a whole new level. Get Started with HubSpot's Help …
The 7 Best Help Desk Certifications - HubSpot Blog
Apr 26, 2022 · Get Started with HubSpot's Help Desk Software for Free In this post, we'll list some basic skills every rep should have and share the best help desk certifications available for your customer …
What Is Help Desk Software? - HubSpot Blog
Jun 24, 2022 · Get Started with HubSpot's Help Desk Software for Free Help desk software eases this problem. It provides unique features and tools that automate your team's workflow. Rather than …
Best customer portal software tools for increasing customer retention
Nov 25, 2025 · They’re branded, secure spaces that help customers help themselves. Customer portals don’t just simplify support; they empower customers and build loyalty through trust. This guide covers …
The Best 10 Email Ticket Systems - HubSpot Blog
Mar 13, 2023 · What we like: Free is hard to beat, and HubSpot can scale with your business. As your business grows, you can upgrade to HubSpot Service Hub to unlock more features and tackle your …
I Dove Deep Into the 10 Best Customer Engagement Platforms (and …
Dec 12, 2024 · This has been my experience as a HubSpot customer as well — even when using free products, you get an immediate response from a human. Customers also love the ease of use, while …
Help Desk Management: 13 Key Steps to Follow for Success
Jun 24, 2022 · Your support team is paramount to customer satisfaction. Here's how to run a successful help desk (with tips on efficiency and hitting key metrics).